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    COMMUNICATIONS SPECIALIST (BOSTON)

    Locke Lord LLP is looking for a Communications Specialist to be based in its Boston office and support public relations initiatives, including media relations, surveys and day-to-day communications activities. The position’s responsibilities will include, but are not limited to, the following:

    • Write content for press releases, media pitches, the Firm’s website, external newsletters, deal and award submissions, assist with social media posting and other materials as assigned.
    • Participate in actively identifying and securing media opportunities for our lawyers with regional, national and trade outlets.
    • Help manage media lists and track coverage.
    • Assist in the management of responses to media-related firm surveys, deal submissions and award nominations.
    • Work closely and collaboratively with members of the Firm’s Marketing and Business Development team.
    • Other projects and duties as assigned.

    REQUIREMENTS

    • Undergraduate degree is required, with a specialization in communications, journalism, or an equivalent field.
    • Minimum 3-4 years of PR or Communications experience, with demonstrated proactive and reactive media relations ability; experience in professional services industry or public relations agency preferred.
    • Strong computer and word processing skills are required; Advance Microsoft Word, PowerPoint and Excel software as well as the ability to learn software.
    • Attention to detail and strong organizational skills.
    • Excellent oral and written communication skills.
    • Ability to learn quickly and to perform in a fast-paced environment, meeting frequent deadlines.
    • Flexibility to adapt to quickly-changing priorities.

    The Communications Specialist will report to the Director of Communications.

    Locke Lord is not working with search firms on this position (no calls please).

    Locke Lord is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or veteran status.

    Interested candidates should submit their application to Human Resources: Jane.Kalashnikoff@lockelord.com


    HELP DESK SPECIALIST (PROVIDENCE)

    The Help Desk Specialist provides support for firm users and answers technical questions related to the use of software, hardware, network, mobile devices, and remote access. The Help Desk Specialist is responsible for identifying, analyzing, documenting and rectifying issues via the phone, email, remoting software, as well as any other means available in a timely, professional, and efficient manner.

    Duties and Responsibilities:

    • Provides support to firm users across multiple offices who are experiencing operational, hardware, or network connectivity issues.
    • Collaborates directly with users to resolve technical issues, obtains information to isolate the issue, offers technical advice or offers an acceptable short-term solution.
    • Reports or escalates user issues to the appropriate IT team when necessary.
    • Assists with information gathering, communication with users or, as requested, to help resolve escalated issues.
    • Maintains working knowledge of all firm-deployed applications.
    • Responsible for documenting, logging and tracking all information relating to user issues in the Help Desk ticketing system.
    • Alternates with other Help Desk staff to provide after-hours phone support.

    Education and Experience:

    • Bachelor’s Degree required.
    • Minimum 3+ years of experience providing technical support, preferably in a law firm or professional services Help Desk environment.
    • Strong PC, Windows and applications knowledge. Previous experience working with document management software, time entry software, PDF manipulation software, and document comparison software preferred.
    • Excellent telephone etiquette with a demonstrated ability to maintain a customer-service focus and attitude at all times; ability to work effectively with all levels within an organization.
    • Proven ability to work on multiple priorities in a deadline-driven environment.
    • Excellent documentation skills focused on Help Desk tickets.
    • Ability to maintain a high level of flexibility and to learn and support new applications.
    • Excellent analytical, troubleshooting and problem-solving skills.
    • Self-motivated and self-directed with the ability to work with minimal supervision.
    • Advanced knowledge of Windows 7 and Microsoft Office 2010 applications. Knowledge of Windows 10 and Office 2016 a plus.

    Additional Information:

    Supervisory Responsibility – No supervisory responsibility

    Work Environment – This position operates in a professional office environment.

    Position Type/Expected Work Hours – This is a full-time position. Days and hours of work are Monday through Friday, 9:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.

    Travel – Little to no travel is expected for this position.

    Locke Lord is not working with search firms on this position (no calls please).

    Locke Lord is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or veteran status.

    Interested candidates should submit their application to Human Resources: Naureen.Ahmed@lockelord.com


    LITIGATION SUPPORT ANALYST (BOSTON)

    General Duties:

    • Provide hands-on operational litigation technology support including but not limited to
    • Verify data integrity. Comply with established standards for quality control and application use. Troubleshoot data received from outside sources and exports from>internal databases.
    • Troubleshoot database issues and work with the Litigation Support team and the Litigation Support Manager to determine the most effective way to resolve database issues.
    • Assist with electronic document productions, including production of native or image files, burning CD/DVDs and performing batch printing processes.
    • Maintain organized records of media, data, and productions.
    • Provide hands-on support for trial technology, including data import and manipulation in Trial Director, courtroom or war room equipment set up, and on-site technology support for legal teams.
    • Communicate, correspond and interact with outside vendors for service issues or to gather information or data.
    • Provide one-on-one litigation technology assistance for routine questions such as locating and opening a database, editing records, basic searching, etc. May train other support staff and end-users.
    • Assist with preparing and updating documentation and training materials.
    • Assist with relevant projects as needed.

    Duties & Responsibilities:

    • Communicates with attorneys and other firm personnel to ensure information needs are being met and resources are being used efficiently and effectively.
    • Function as the central customer support for in-house attorneys:  respond to all questions, issues and status checks throughout the project cycle.  Candidate will be responsible for ensuring resolution to all projects and/or issues.
    • Manage relations with outside vendors and soliciting and evaluating vendor proposals. 
    • Assist the Manager of Litigation Support and E-Discovery with soliciting and preparing RFP’s.
    • Address litigation support needs of all litigation attorneys in the Dallas office and nationwide as needed.
    • Serve as advisor/consultant to attorneys and their clients regarding litigation support and E-Discovery needs.
    • Responsible for billing time for work associated with active client matters.
    • Train and orient newly hired attorneys and other professional staff in Dallas to the services, resources and software offered by the Litigation Support department.
    • Provides needs-based and planned training to attorneys and staff.
    • Follows and implements the marketing strategies developed by the Litigation Support team to promote the department’s services and resources.
    • Other responsibilities as assigned

    Education & Experience:

    • Bachelor’s degree required.
    • 5+ years of experience in a litigation support. Project Management experience is preferred.  Candidate must have a solid understanding of the litigation life-cycle, the discovery process, the use of technology in support, and be very comfortable processing data using proprietary software packages.
    • Experience consulting with attorneys and clients regarding the discovery process and developing workflows to facilitate efficient and defensible data collection, processing, early assessment, review and production.
    • Experience with litigation support and E-Discovery software tools such as Relativity, Concordance, Opticon, LAW Prediscovery,  CaseMap, Trial Director and Summation, plus the ability to learn other litigation support software as needed.
    • Candidate must have experience in processing E-Discovery.
    • Proven ability to develop and deliver training to attorneys and staff.
    • Demonstrated ability to work well with peers and to contribute to efforts to further management’s goals.
    • Candidate must possess proven project-management and leadership skills.
    • Ability to identify, define and analyze complex litigation discovery issues and recommend and implement solutions.
    • Strong and proven written and oral communication skills.  Proven ability to communicate to all Firm personnel in formal and informal settings.
    • Excellent customer services skills and ability to excel under pressure.

    Additional Information:

    Supervisory Responsibility – No supervisory responsibility

    Work Environment – This position operates in a professional office environment.

    Position Type/Expected Work Hours – This is a full-time position. Days and hours of work are Monday through Friday; 9:00 a.m. to 6:00 p.m. After-hours, evening and weekend work required as necessary.

    Travel – Little to no travel is expected for this position.

    Locke Lord is not working with search firms on this position (no calls please).

    Locke Lord is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or veteran status.

    Interested candidates should submit their application to Human Resources: Naureen.Ahmed@lockelord.com


    OFFICE MANAGER/ADMINISTRATOR (DALLAS)

    The Office Manager/Administrator is directly responsible for managing the administrative functions, overseeing the functional department managers and overall operations of the office to ensure the highest level of service to the respective office.  This position promotes and establishes a client service environment to support the office and the Firm’s clients.  The Office Manager/Administrator also identifies and plans for the changing needs of the office, while supporting the overall goals of the Firm, and collaborates with Firmwide departments to ensure policies and procedures are consistently and fairly administered in the office. This position reports to and works under the direct supervision of the Office Managing Partner with a dotted line to the Director of Employee Relations.

    Duties & Responsibilities:

    • Collaborates with senior management, Office Managing Partner, and other  Office Managers/Administrators to ensure consistent practices/procedures with the other offices of the Firm.
    • Performs as a value-added member of the Administration team of the Firm.
    • Continually reviews secretarial staffing levels to maintain effective secretarial staffing ratios while consistently measuring service levels to ensure the highest degree of service is being provided to the office.
    • Handles secretarial and office administrative staff supervision, including recruiting for secretarial and office administrative staff positions, ensuring timely completion of new hire paperwork and onboarding tasks, conducting exiting interviews and exiting tasks, preparing and conducting salary/performance reviews, reviewing and approving timecards via Workday, and other HR-related activities as necessary.
    • Responsible for initiating and seeing to completion the new attorney hiring/notification procedures and orientation; integrating new attorneys, including lateral partners, into the Firm; and completing attorney departure processes to include conducting exit interviews and sending exiting notifications.
    • Collaborates with HR to resolve employee relations issues and conduct employee performance meetings and disciplinary action meetings.
    • Prepares office events budgets, provides monthly variance reports and various financial reporting.
    • Collaborates with the IT and Training departments to address and meet the technical needs of the office, including training new hires, local phone programming and other required IT support.
    • Provides practice support to various departments in the office by working with the partners and other attorneys on secretarial and office administrative staffing, technical and procedural needs relating to the individual practices.
    • In conjunction with the Director of Administration, participates in construction and renovation projects, space planning, office assignments and relocations, liaise with landlord, oversee office services, including selection and negotiation with vendor, mail, copy, fax, supplies, deliveries and purchasing.
    • In conjunction with Director of Security, maintains business continuity/disaster preparedness and recovery plan for office.
    • Coordinates office functions, social events and internal charitable contributions initiatives.
    • Maintains content for office page on Intranet.
    • Facilitates community intern programs including participating in candidate evaluation and placement based upon office support needs and intern interests.
    • Provides general leadership, motivation, acknowledgement, guidance, counseling and strives to ensure strong communication and high morale at all levels.  Attendance at staff meetings and various administrative meetings.  Establishes annual objectives for the office and ensures achievement. Attends local monthly Association of Legal Administrators (ALA) meetings to obtain knowledge in order to stay abreast of industry standards.
    • Assists the Office Managing Partner in preparation and implementation of office business plan.
    • Provides innovative and strategic leadership for office specific vision and goals and special projects in collaboration with the Office Managing Partner.

    Education & Experience:

    • Bachelor’s Degree required.
    • Minimum 10+ years of experience as a supervisor or manager of office administration in legal or professional services required.
    • Experience dealing with human resources issues and knowledge of federal and local labor and employment laws.
    • Demonstrated leadership abilities, including interpersonal, supervisory and team-building skills.
    • Solid planning and organizational skills, including demonstrated ability to manage multiple diverse projects concurrently.
    • Excellent customer service skills with the ability to interact effectively with all levels of Firm personnel.
    • Superior oral and written communication skills.
    • Demonstrated diplomatic tact and consensus building skills.
    • Solid working knowledge of Windows 7, Microsoft Office 2010 and Outlook.

    Additional Information:

    Supervisory Responsibility – This position oversees secretarial and office administrative staff for the Dallas office.

    Work Environment – This position operates in a professional office environment.

    Position Type/Expected Work Hours – This is a full-time position. Days and hours of work are Monday through Friday, 9:00 a.m. to 5:30 p.m. Additional hours may be required from time to time as needed.

    Travel – Little to no travel is expected for this position

    Locke Lord is not working with search firms on this position (no calls please).

    Locke Lord is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or veteran status.

    Interested candidates should submit their application to Human Resources: Naureen.Ahmed@lockelord.com


    DOCKETING SPECIALIST (NEW YORK)

    The Docketing Specialist is responsible for project work, including accurate review, entering, processing and tracking of critical dates for all IP-related patent documents received from the USPTO and foreign associates.  Responsibilities include maintaining the Patent docket system, Computer Packages, Inc. (“CPi”).  The Senior Patent Docketing Specialist must have prior Patent IP docketing experience of at least 7 years and demonstrate high attention to detail, excellent execution and communication skills, and planning skills.  The person must be capable of organizing his/her workload, exercise independent judgment and discretion while working autonomously (seeking counsel when appropriate) and work under pressure often with competing priorities.  Accurate and timely completion of responsibilities and tasks to ensure strict deadlines are adhered to and met is essential.

    Duties & Responsibilities:

    • Responsible for accurate review and second checking of co-workers work, processing and docketing all Patent documents received from the USPTO and foreign associates, as well as maintenance of Patent records and related docket entries in CPi.
    • Responsible for entering and tracking critical dates with respect to Patent prosecution while discerning the appropriate information to enter into the docket in a timely and accurate manner; interpreting official documents and correspondence to gather necessary information for entry into CPi.
    • Processes and interprets incoming correspondence from the USPTO, attorneys, clients and foreign associates for entering into the Patent database.  Prepares timely and accurate reports, searching for and retrieving filing information from websites if/when needed to maintain the integrity of the CPi database.
    • Promptly emails relevant communications to the attorneys especially when mail is addressed to only Patent Docketing while also saving documents to File Site.
    • Regularly performs significant and recurring tasks with a high degree of priority, attention to detail and maintains follow-up on diverse activities in a timely, deadline-driven environment.  Exercises good judgment in application of policies and practices in handling all patent prosecution matters handled by Patent Docketing.
    • Perform additional duties as requested by the Docket Manager and Department Manager.

    Education & Experience:

    • Bachelor’s Degree required.
    • Minimum 7 years of law firm experience, preferably in patent prosecution.  Prior experience and knowledge of IP areas of legal practice concentrating in Patent prosecution.
    • Demonstrated excellent interpersonal and computer skills, as well as a strong work ethic working independently and with co-workers.
    • Excellent organizational skills that enable the proper management of the workload, exercising independent judgment and discretion while working autonomously under challenging time constraints with competing priorities.
    • Strong planning and execution and proactive in taking ownership of daily work and seeing it through to completion.
    • Strong attention to detail and ability to read and comprehend complex materials involving legal and technical matters; ability to accurately and thoroughly document and file information.
    • Ability to communicate effectively with attorneys, management and staff.
    • Solid working knowledge of Windows 7, Microsoft Office 2010 and Outlook, as well as CPi, searching skills using PAIR and foreign websites.
    • Ability to work under pressure and meet deadlines and conflicting demands in a timely manner
    • Ability to read and comprehend complex materials involving legal and technical matters
    • Prior experience and knowledge of IP areas of legal practice concentrating in Patent prosecution
    • Ability to accurately and thoroughly document and file information
    • Ability to work well independently and with others to accomplish goals
    • Ability to communicate effectively with attorneys, management and staff
    • Taking ownership of your daily work and seeing it through to completion
    • Excellent organization skills.
    Additional Information:

    Supervisory Responsibility – This position has no direct supervisory responsibilities.

    Work Environment – This position operates in a professional office environment.

    Physical Demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

    Position Type/Expected Work Hours – This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5:30 p.m. Occasional evening and weekend work may be required as job duties demand.

    Travel – Little to no travel is expected for this position.

    Locke Lord is not working with search firms on this position (no calls please).

    Locke Lord is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or veteran status.

    Interested candidates should submit their application to Office Management: sjoyce@lockelord.com 

    Disclaimer

    Please understand that your communications with Locke Lord LLP through this website do not constitute or create an attorney-client relationship with Locke Lord LLP. Any information you send to Locke Lord LLP through this website is on a non-confidential and non-privileged basis. Therefore, do not send or include any information in your email that you consider to be confidential or privileged.