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    TRAINER (DALLAS)

    The Trainer will conduct user computer application training and must have the ability to quickly learn new or upgraded products to train and support users.

    Duties & Responsibilities ‎

    • Conduct user computer application training for internally-developed applications and ‎other purchased applications via various methods (demo, one-on-one, classroom/hands-on, floor ‎support).‎
    • Develop written training materials, such as quick reference cards and instructor guides.‎
    • Conduct multiple-session computer application training for new hires.‎
    • Troubleshoot application issues as needed.‎

    Education & Experience

    • Bachelor’s Degree required; prior law firm experience preferred but not required.
    • Strong analytical skills, as well as ability to organize and produce detailed and accurate work.
    • Ability to multi-task, excellent written, oral and communication skills.
    • Minimum of five-years working knowledge with extensive end-user training experience in the following: Windows 10, Microsoft Office 2016. Knowledge of legal specific applications and Word add-ons (Matter-Centric iManage, Intapp Time, Power PDF Plus, Workshare Compare, Innova, DocXtools) a definite plus.

    Additional Information

    Supervisory Responsibility – This position has no direct supervisory responsibilities

    Work Environment – This position operates in a professional office environment.

    Position Type/Expected Work Hours – This is a full-time position. Days and hours of work are ‎Monday through Friday, 8:30 a.m. to 5:30 p.m. with additional hours as required.  Evening and weekend work may be required as   job duties demand.

    Travel – Little to no travel is expected for this position.

    Locke Lord is not working with search firms (no recruiters please).

    Locke Lord is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or veteran status.

    Interested candidates should submit their application to Office Management: Tina.lema@lockelord.com


    IT SUPPORT TECHNICIAN (CHICAGO)

    The IT Support Technician will be responsible for providing Help Desk / Desktop level support ‎related to the use of software, hardware, network, mobile devices, and remote access. The IT ‎Support Technician is responsible for identifying, analyzing, documenting and rectifying ‎issues in a timely, professional, and efficient manner.‎ The IT Support Technician will also provide local end user ‎hardware/software support, set up A/V meetings, and deploy new hardware.

    Duties & Responsibilities ‎

    • Answers / responds to calls and e-mails placed to the Help Desk by creating, categorizing, and prioritizing tickets through the Firm’s ticketing software. Resolves tickets in a timely manner.
    • Supports Firm hardware and software for all users. This includes but is not limited to laptop and desktop hardware, all peripheral iPhone/Android devices, Windows 10, Office 2016, iManage, Citrix, VPN, etc.
    • Performs hardware break/fix for laptops, desktops, printers, scanners, and peripherals.
    • Images machines based on Firm standard practices.
    • Escalates user issues to the appropriate groups for resolution.
    • Supports phone system additions, moves, and changes under the direction of the telecommunications team.
    • Supports local server and network hardware under the direction of System and Network Engineers.
    • Supports local copiers and the CopiTrak system.
    • Performs preventive maintenance on hardware, software, and AV equipment as required.
    • Supports conference room technologies for voice and video conferencing systems.
    • Participates in Firm projects as needed.
    • Performs or assists with desktop hardware/software training as necessary, including facilitating and setting up WebEx or Video Conference sessions.
    • Participates in weekly AV testing to proactively identify and address issues as needed.
    • Follows policies / procedures / checklists to prevent or minimize disruption of service to end users.
    • Performs / maintains local equipment inventory (e.g. desktop, laptop, monitor, printer, etc.) and schedules periodic recycle pickups while following Firm’s recycling policy.
    • Excellent intrapersonal skills with a demonstrated ability to maintain a customer-service focus and attitude at all times; ability to work effectively with all levels within an organization.
    • Proven ability to work on multiple priorities in a deadline-driven environment.
    • Excellent ticket documentation skills
    • Ability to maintain a high level of flexibility.

    Education & Experience

    • Bachelor’s degree
    • Three to five years technology experience
    • A+ certification required
    • Network+, MOS, MCP certifications a plus
    • Must possess strong troubleshooting skills for both hardware and software
    • Must be able to repair hardware systems including replacement of hard drives, power supplies, motherboards, RAM, etc.
    • Must possess strong customer service skill and communication skills.
    • All IT Support Technicians must attend internal CTE program classes and pass post-exams with 80% or higher for each class.

    Additional Information

    Supervisory Responsibility – This position has no direct supervisory responsibilities

    Work Environment – This position operates in a professional office environment.

    Continuing Technology Education (CTE) Program – This position includes mandatory ‎CTE participation to gain the technical skills and knowledge necessary to support our end-‎users.  Exams are conducted, passing grade of 80% or higher required.‎

    Position Type/Expected Work Hours – This is a full-time position. Days and     hours of work are ‎Monday through Friday, 8:30 a.m. to 5:30 p.m.  Evening/weekend work required as needed.  Participation in oncall rotation required.

    Travel – Little to no travel is expected for this position.

    Locke Lord is not working with search firms (no recruiters please).

    Locke Lord is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or veteran status. 

    Interested candidates should submit their application to Office Management: Tina.lema@lockelord.com


    SENIOR PROJECT MANAGER (DALLAS)

    The Senior Project Manager will be an integral part of the Office of Project Management and will focus on all information technology-related projects for the Firm. This position is responsible for creating all the project artifacts, developing plans of multiple IT projects across all functional departments of the Firm.

    Duties & Responsibilities

    • Partners with departmental directors to lead IT projects in support of the department's strategic plan for each project.
    • Serves as a project resource responsible for driving analysis, project execution, and delivery.
    • Understands business needs at both a strategic and tactical level, to provide critical support to the Director, PMO by monitoring and reporting on IT projects including performance against objectives.
    • Responsible for overall performance of the IT projects in the department, including, but not limited to, managing scope, cost, and schedule for assigned projects.
    • Responsible for leading cross-departmental projects, delivering project deliverables to the Director, PMO and project sponsor in a timely and efficient manner.
    • Maintains ownership of Full project life cycle: successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously.
    • Develops complex project plans for multiple simultaneous and highly complex projects including scope, budget and schedule and executes tasks defined in the project plan to achieve project goals using standard project management methodologies and practices.
    • Drives testing and acceptance of project results.
    • Identifies gaps in processes and proposes alternatives to plans.
    • Partners with project sponsors, department directors and vendors to assemble project teams and provide ongoing motivation to drive projects to completion.
    • Manages, mentors and coaches other project managers and business analysts.
    • Improves the speed, timeliness and quality of project execution.
    • Develops and manage communication strategies and plans for assigned projects.
    • Facilitates collaboration among team members to bridge functional silos.
    • Perform other job duties as directed by the Director, PMO.
    • Research best practices within and outside the organization to establish benchmark data and use continuous process improvement disciplines to achieve results.
    • Ability to manage highly confidential information and exercise discretion.

    Education & Experience

    • 10 or more years work experience in project management.
    • 7 or more years as a project manager required.
    • Proficient in issues/risk management and project change requests.
    • Proficient knowledge of strategic and financial analysis.
    • Bachelor’s Degree in accounting or computer science is required. Dual degree preferred.
    • PMP and PMI-ACP or similar certification required.
    • Advanced Information Technology Skills.
    • Excellent experience in SDLC Methodologies, Agile, SCRUM, SDLC / Waterfall.
    • Experience negotiating vendor contracts
    • Experience leading, motivating and managing various project and program team sizes, including internal and external resources, while holding team accountable for performance.
    • Technically competent with various software programs.
    • Adept at conducting research into project-related issues and products.
    • Must be able to learn, understand and apply new technologies.
    • Superb attention to detail.
    • Expert knowledge of project management processes, problem management tools and project management procedures.
    • Expert knowledge of MS Project, Visio, MS Office Suite including SharePoint.
    • Must have Information Technology skills.
    • Strong financial acumen to interpret financial analysis and reporting.
    • Maintain composure under pressure in a highly dynamic fast-paced environment.

    Additional Information

    Supervisory Responsibility – No supervisory responsibility

    Work Environment – This position operates onsite in the Dallas office in a   professional office environment.

    Position Type/Expected Work Hours – This position is exempt for purposes of federal wage-hour law and not eligible for overtime compensation. The core onsite hours for the Dallas office are Monday through Friday, 8:30 a.m. to 5:30 p.m. However, as this is an exempt position, additional hours are required as necessary to meet the demands of this position.

    Travel – Moderate travel as needed depending on demands of the projects.

    Locke Lord is not working with search firms (no recruiters please).

    Locke Lord is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or veteran status.

    Interested candidates should submit their application to Office Management: Tina.lema@lockelord.com


    ACCOUNTANT II (DALLAS)

    This position will be responsible for reconciling account balances and bank statements, assisting with month-end close procedures including variance analysis, journals, and closing of the accounting system.

    Duties & Responsibilities ‎

    • Prepare accurate monthly journal entries.
    • Perform account reconciliations on high transaction accounts with research and resolution of reconciling items.
    • Assist in preparing accurate and timely financial statements.
    • Assist in analyzing the financial statements for discrepancies and other issues and communicate any issues back to the Director of Accounting.
    • Support month-end and year-end close process.
    • Document and monitor internal controls and processes.
    • Identify and propose solutions for automation and process improvement while ensuring daily responsibilities are completed with detail, accuracy and timeliness.
    • Assist with audit(s) as required for the position.
    • Participate in accounting system upgrades and conversions, providing testing, reconciliation support, and process documentation.
    • Other projects as necessary.

      Education & Experience

    • 1 to 3 years of accounting and finance experience required.
    • Accounting degree from accredited university.
    • Excellent organizational skills, proven track record of accuracy and timeliness.
    • Strong excel and financial systems skills.
    • Excellent communication skills.
    • High degree of initiative and independent execution; full ownership of job tasks.
    • Ability to perform in a large, deadline-driven, dynamic environment with constantly changing priorities.
    • Team oriented and hard working.
    • Can multi-task and manage multiple ongoing assignments across many departments.
    • CPA or CPA candidate preferred but not required.

    Additional Information

    Supervisory Responsibility – This position does not have direct supervisory responsibility.

    Work Environment – This position operates in a professional office environment.

    Position Type/Expected Work Hours – This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5:30 p.m. Occasional evening and weekend work may be required as job duties demand.

    Travel – Little to no travel is expected for this position.

    Locke Lord is not working with search firms (no recruiters please).

    Locke Lord is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or veteran status.

    Interested candidates should submit their application to Office Management: Tina.lema@lockelord.com

    Disclaimer

    Please understand that your communications with Locke Lord LLP through this website do not constitute or create an attorney-client relationship with Locke Lord LLP. Any information you send to Locke Lord LLP through this website is on a non-confidential and non-privileged basis. Therefore, do not send or include any information in your email that you consider to be confidential or privileged.